Getting the Most From Your Credit Card
ScoreCard Rewards FAQs
If you are a Bank of Dudley credit or debit card holder, you are automatically eligible to enroll in ScoreCard Rewards, a program offered by our card reward partners that allows you to earn points towards products, travel, and more when you use your Bank of Dudley card.
See below for answers to some frequently asked questions about ScoreCard Rewards.
ScoreCard Rewards is a rewards program offering Points for qualifying purchases. Points can be redeemed for merchandise, airfare, hotels, travel packages, and more (each an “award”).
On your first visit to the site https://www.scorecardrewards.com, you will need to set up your profile with a username and password. You will also be asked to set up some security questions and answers for password retrieval. Once you create your profile, you will log in with your username and password. You may browse the rewards site by clicking on the “Browse Catalog” link on the login page. Point balance and redemption capabilities are not available in the site’s browse feature.
Point balances are always available on https://www.scorecardrewards.com, or you may call Award Headquarters at (800) 854-0790 to verify your balance.
Use your ScoreCard Rewards participating card for your purchases. You will earn Points based on your qualifying net purchases (purchases minus returns and/or other related credits). You will earn Points as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended, or otherwise inactive and not available for use as a source of funding).
You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges, or fees of any kind on your card account. Credits to your Account (such as for returns of purchases) will reduce the Points available in your account.
No. A sufficient number of Points must be available in your account to redeem the award you want. Points are not available for purchase.
You may order awards anytime during the Program as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended, or otherwise inactive and not available for use as a source of funding) and you have enough Points to redeem the requested award.
For merchandise awards, you can order merchandise awards using the online shopping feature at https://www.scorecardrewards.com. You can also call customer service at (800)854-0790. You may also print an order form from https://www.scorecardrewards.com. Complete the form, including all information requested, and mail it to the address printed on the form.
Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative. You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased and redeemed awards travel items.
Call Award Headquarters at (800) 854-0790.
